|This session will focus on:
• How companies are moving beyond just intelligent devices to providing customer focused services? (within key Welsh industries legal, manufacturing?)
• What are the existing and emerging business models in this area that create business value? What is the role of customer service?
• The importance of collaboration and partnership for success. (focus on conversational systems, security and colab)
• The role of data in the future, who will own it, who will control it and how to utilise analytics. (single API)